Why buy from us?


PostageFlat rate postage

ReturnsFREE returns

AustralianAussie stock


Customer testimonials

"I just wanted to let you know that I just received my order and say what a positive experience it was dealing with your business.


You provided excellent customer service concerning the address mix up and exceeded my expectations with delivery.


Rock on…"


Warwick from Oakleigh, VIC (16 Jan '11)


CaseOn postage information
Home>Returns - refunds and exchanges

 

At CaseOn, we believe that we have one of the most generous return and exchange policies in Australia.

 

The rule is simple - as long as you haven't opened the packaging, you can send it back for a refund or exchange. What's more, we'll provide you with full credit for your return postage costs. Now you really have no excuses:)
 
Change of Mind
• Unopened, in sellable condition:
Choose between a refund or an exchange, and you will be credited for your return postage cost with a free shipping voucher to use on your next order.
Please note that for change of mind refunds or exchanges, the packaging must be in its original, unopened condition. There is a $10 fee if the packaging is damaged during the return delivery, so please ensure that it is securely packaged. If there are any doubts about the condition of your case, please email us before sending your order back as it may save you any unnecessary expenses. This $10 fee also applies if you have selected the wrong case (e.g. an iPhone case instead of an iPod Touch case), and in this situation you will not credited with a voucher for your return postage cost. Finally for handmade cases, this fee may still apply even if your order hasn't been posted yet, as work on your case may have commenced.
• Opened
Your order cannot be refunded or exchanged. Although we completely understand that mistakes happen, so please get in touch and we may be able to organise a small discount for you on your next order.
Damaged or Manufacturing Defect
Choose between an exchange or a complete refund (which includes full postage costs)
Notes:
We are not responsible for returned products lost during delivery so we strongly encourage you to use Registered Post. 
For refunds, your payment will be credited back to the original credit card or PayPal account that was used.
 

Refunds & Exchanges


At CaseOn, we believe that we have one of the most generous return and exchange policies in Australia.

 

The rule is simple - as long as you haven't opened the packaging, you can send it back for a refund or exchange. What's more, we'll provide you with full credit for your return postage costs. Now you really have no excuses:)

 

Change of Mind

 

• Unopened, in sellable condition:

 

Choose between a refund or an exchange, and you will be credited for your return postage cost with a free shipping voucher to use on your next order.

 

Please note that for change of mind refunds or exchanges, the packaging must be in its original, unopened condition. There is a $10 fee if the packaging is damaged during the return delivery, so please ensure that it is securely packaged. If there are any doubts about the condition of your case, please email us before sending your order back as it may save you any unnecessary expenses. This $10 fee also applies if you have selected the wrong case (e.g. an iPhone case instead of an iPod Touch case), and in this situation you will not credited with a voucher for your return postage cost. Finally for handmade cases, this fee may still apply even if your order hasn't been posted yet, as work on your case may have commenced.

 

• Opened:

 

Your order cannot be refunded or exchanged. Although we completely understand that mistakes happen, so please get in touch and we may be able to organise a small discount for you on your next order.

 

 

Damaged or Manufacturing Defect

 

Choose between an exchange or a complete refund (which includes full postage costs)

 

 

Please Note:


  • We are not responsible for returned products lost during delivery so we strongly encourage you to use Registered Post. 


  • For refunds, your payment will be credited back to the original credit card or PayPal account that was used.

HomeHome